A Partner for Live, Not Just the Sale
With a 97% client retention rate over our history, you could say partnering with our clients is in our DNA. From the experts you meet when first considering a new TMS, to the people who then join the team to ensure a smooth onboarding, and the team that supports you day in and day out are all dedicated to making the solution we have built the best it can be for your needs.
GTreasury’s Client First approach ensures all clients, big and small are treated equally. We aim to provide a faster, smarter, and more personalized delivery experience because we know you are not just looking for the best solution, but for the most reliable support in your role as the strategic arm of your business.
At GTreasury, we’re building a treasury community and not simply adding logos. Our strong relationships and collaboration with clients are the cornerstone of our success. We view clients as partners, with the common goal of using technology innovation to master the complexities of the global economy and change the way treasury works. Client collaboration will continue to play a pivotal role in GTreasury’s future, which is why we continue to invest in building our community and encourage open dialogue and participation with our clients.
A Personalized Implementation Experience
You’re in safe hands with GTreasury when it comes to successful TMS implementations. We aim to provide a faster, smarter, and more personalized delivery experience because we know you are not just looking for the best solution, but for the most reliable support in your role as the strategic arm of your business. With decades of experience and a tried and tested model, our Implementation Team will guide you through every step of the journey to ensure you have a smooth transition possible.
Dedicated Account Management
Experience has taught us that continuous dedicated support is key component of continued success. That is why GTreasury assigns every client a dedicated account manager. As the the primary point of contact, their role is act as the clients strategic advisor and internal champion, focused on delivering a superior client experience and ensuring the their voice is heard on matters regarding product enhancements and development.
Our client support options are available across several mediums to assist you in the way that works best for you and your team. For immediate assistance, email and phone options are the fastest way to get answers or resolve challenges.
GTreasury hosts an annual client conference as well as several regional user groups, delivering product updates, thought leadership as well as a networking platform. Online options, including monthly complimentary training webinars, as well as quarterly release webinars, which providing updates of new functionality and training to encourage adoption. GTreasury’s online community has a wealth of information and on-demand training videos to use at your leisure. Our Client Advisory Board, who’s insightful knowledge and insights and willingness to collaborate delivers mutual value, resulting in product innovation and happy clients.